Fancy Nancy and the Banks

Fancy Nancy had not heard from the bank about the program for Arpil.
She decided to go the bank and find out what was going on. The President was busy so she left her a note with a nice man who works there.

Fancy Nancy explained the problem to the nice banker she had not received the signed letter of agreement that she needed to continue her work.
Fancy Nancy told the bank representative that if this bank did not want her program she deals with many other banks who would be interested.

Later that day the President called Fancy Nancy.
She learned that the required letter had gone to the legal department of the bank for review. That meant that the signed letter would not be returned until at least a week, if then. No one had told this to Fancy Nancy. The President said that the bank wants the program, but the delay was due to the fact that the letter had to go to the main office in North Carolina.

Fancy Nancy called the President and said that it was helpful to know what was happening. Fancy Nancy will continue preparing the list, since the restaurant reservation has been booked by the bank. The problem was that the President had not taken the time to update Fancy Nancy. The President was undergoing a change in staff and other complications. Fancy Nancy told the President that bank invitations would still be needed and as soon as the needed letter is signed the list will go to the bank so that someone in the bank can create the invitations and get them out.


Fancy Nancy already has ten ladies who want to attend and so she will keep the seminar date booked and wait for the lawyers to finish their review.

Communication is the name of the game. When dealing with businesses Fancy Nancy has learned that they are busy, but they often fail to communicate the facts, and as a result, this creates problems. The nice man who helped Fancy Nancy will now handle her account in the future, since her representative quit her job. The nice banker is one of the few in the bank who knows how to listen to the customer.


Fancy Nancy says Listening to the Customer is Essential For Good Business